SHIPPING
The time it takes to ship out your item varies greatly. If an item is in stock then it ships out immediately. Each pair of shoes is handmade and on average can take between 2-3 weeks to be delivered. Similar to our shoes all of our bags are handmade. Depending on the time of year they take between 4-7 weeks to ship. If you are choosing to have your items monogrammed this will add an additional week to your estimated ship date. Sweet Souls can not guarantee the availability of all our products. If you have ordered an item that will be delayed in shipping we will notify you via email.
RETURNS
Sweet Souls does not allow exchanges or refunds on any products that have been customized or personalized as these have been exclusively designed and made for you.
If for any reason you are not satisfied with your Sweet Souls products please return your new, unworn condition and in their original packaging (only non-personalized items can be returned) within 15 days, at the following address, for an exchange or full refund.
Sweet Souls
14 Peter Lynas Court
Tenafly, NJ 07670
